William P. Markus

Florissant, MO 63033 || (816) 804-1408

bill232@sbcglobal.net || LinkedIn: Bill Markus

 

 

QA/QC Construction Coordinator

 Quality Control || Quality Assurance || Construction Coordinator

Manage the quality control and assurance program for the Google Fibers OSP Fiber to the home and business network.  Support the deployment to Single Family Unit (SFUs) and Single Business Unit (SBUs) through management of our ISP and OSP teams. Work with contractors and staff to develop construction schedules and completion of work on time and on budget. Monitor production and ensure adherence to specifications. Ensure efficient design of the project and be able adapt to changing processes as needed.  Train and mentor team members as needed. Interface with customers to effectively manage the build from initiation to completion. 

 

Senior Engineer, Network Design & Support

 

Emerging Data Center Technologies || Project Lifecycle Management || Cross-Functional Team Leadership

 

Green Belt certified project management professional and staff engineer with 20+ years of demonstrated experience across all aspects of the telecommunications industry―outside plant, wireline, wireless and Wi-Fi project planning, capacity management, and design engineering. Adept at improving customer service and client relations solutions, as well as overseeing all phases of the project lifecycle, from initiation through to product delivery. Exceptional technical acumen, coupled with broad analytical and problems solving skills tuned for interacting effectively across cross-functional teams of engineers, architects, software and hardware experts, senior-level executives, and key stakeholders.

 

CORE COMPETENCIES

 

New & Emerging Technologies || Network Administration & Security || Cellular Communications || Network Operations

Client Needs Fulfillment || Project Management || User Training & Support Tools || Big Data Analytics || Server Technologies

System & Network Upgrades || Network Management || Requirement Specification || Cross-Functional Team Leadership

Business Continuity & Resilience || Change Management || Microsoft Office Suite || Fiber Optic Technology

 

 

AT&T, Kansas City, MO 01/2012‒09/2015

Senior, Network Support

 

·               Played key role in implementing disaster recovery initiatives that reduced costs by over 25%. Planned and executed various aspects of providing high-level enterprise network support; resolved problems relating to network, contacts vendor and carrier support when necessary to resolve network problems and outages.

·               Project managed the building of various network elements used in catastrophic emergencies (Fiber optic cross connect trailer with beginning capacity of 10,000 cross connects).  This includes initiation, finance, team building, product development with various vendors, construction, testing and final acceptance of network elements.

·               Secured funding for multiple projects in the layer 3 part of the network (trailer build and element procurement of New Cisco CRS-X routers). Managed funding, design and build of projects for network elements.

·               Leveraged technical expertise and research background in new network elements introduced by vendors; SDN, cloud computing, Common Backbone and layer 1,2,4, Mobility and U-verse.

·               Researched all facets of network and maintained knowledge of OSP, Central Office and Mobile office configuration.

 

AT&T, Overland Park, MO11/2008‒12/2011

Engineer IV, Network Planning, RNC/BSC

 

·               Oversaw planning, engineering and implementation of RNC/BSC’s and probe equipment for GSM/UMTS capacity growth. 

·               Worked with talented project managers, engineers and vendors to complete network installations in timely manner, preventing customer service impacts and outages.

·               Leveraged extensive knowledge of the RAN and Core networks; facilitated growth in the field (cell towers) and bandwidth increases due to user devices increasing demands for services.

·               Engineered and implemented FEMTOCELL hub into the network and performed several first field applications and proof of concept trials. Monitored overall health of network for anomalies and excessive traffic, created analysis of actual network utilization.

 

SBC, Independence, MO 05/2005‒11/2008

Mgr. Eng. Design Loop Electronics, Outside Plant Engineer

 

·               Surveyed, engineered, and designed company fiber-optic networks, OSP, including remote terminals, FTTP, FTTH, FTTB, RT, CEV and Hut configurations. Worked with several applications/systems to determine the optimum capacities needed and provided forecasts for each site.  Surveyed, Engineered and designed customer networks via requests from Marketing. 

·               Performed sites visits, rode cable routes, located cable and other utilities to deliver cost effective solutions. Delivered FTTB, fiber to business for large projects, school districts, large complexes and individual businesses―handled equipment purchases, project plans, timelines, issues, and removed road blocks through project completion.

·               Worked with Outside Plant vendors to complete XX-week project within budget. Engineered Gigaman (Cisco), Opteman, OC3’s and other networks to customer’s sites. Knowledge of Opti-NT, Granite and various engineering systems.

 

Continued…

William P. Markus || (816) 804-1408 || bill232@sbcglobal.net 2/2

 

 

SBCDATACOMM, St. Louis, MO 07/2004‒05/2005

Field Engineer I

 

·               Administered and provided technical support to streamline operations within engineering sites; required knowledge included structured cabling, AC power, DC power, POE, Ethernet capabilities and limitations, floor space planning, racking, environmental concerns, labor agreements and local codes. 

·               Managed engineering public Wi-Fi networks throughout the United States. Implemented sales requirements and built a network installed on the customers premise. Ensured network coverage and integrity―used Cisco 2950 and 3508 switches, access points, antennas, and POE. 

·               Completed the Cisco Aironet Wireless LAN Fundamentals and Cisco Wireless Site Survey. Engineered sites that involved simple networks to complex network sites (i.e. Barnes & Noble). Project involved 500+ buildings and hundreds of AP’s (i.e. Mills College in CA).

·               Developed process flows, methods, and procedures for Freedom Link Wi-Fi product offered by SBC. Collaborated with external departments and vendors to develop process methods and procedures to coordinate and test systems. 

 

SBC, Kirkwood, MO 11/2001‒07/2004

Manager-Engineer, Implementation-Data

 

·               Engineered Data Packet networks, switches, and transport technologies―involving different types of equipment throughout the Central Office environment. Leveraged working knowledge of AC & DC power, structured cabling, reading blue-prints, racking, floor-space planning, load bearing, equipment capabilities and limitations.  

·               In 2003, installed Nortel DPN 100 Data Packet Network, using X.75 protocols for customer alerting and ATM data packet transmission. Achieved installation, test, and turn-up of circuits and equipment in 5-states and 17-locations. 

·               Oversaw capacity management and maintenance of the network. Nortel DPN 100 replaced Tymnet Packet Switch Network in 5-states and 200+ locations. Successfully retired $40M in equipment and disconnected 12,000+ circuits. 

·               In 2004, removed 3-Lucent 1A offices in St. Louis. Each office contained a line capacity of 35-45k lines each. Coordinated power, grounding, environmental concerns, building concerns, and community relations. Each office required 50-70 tractor trailer-load removals. 

·               Worked with Lucent 5ESS and Nortel DMS 100 switches. Managed maintenance and capacity of equipment, as well as the transport technology within the various markets. Technology involved implementing Rapid Deployment Sonet Rings, Tellabs DACS, Fujitsu FLM (150, 600, and 1200) and Adtran TA3000 repeaters.

 

Previous Positions Held:

 

ADVANCED SOLUTIONS INC., Earth City, MO 05/2000‒11/2001

Communication Technician

 

SOUTHWESTERN BELL TELEPHONE COMPANY, St. Louis, MO 11/1998‒05/2000

Communication Technician

 

SOUTHWESTERN BELL TELEPHONE COMPANY, St. Louis, MO 02/1985‒11/1998

Customer Service Technician

 

 

SAINT CHARLES COUNTY COMMUNITY COLLEGE, St. Charles County, MO

Cisco Certified Network Associate, Cisco Networking

 

FLORISSANT VALLEY COMMUNITY COLLEGE, Florissant, MO

Certificate, Telecommunication-Basic Electricity

 

 

Real Estate Licenses, State of Missouri, 1998-2008

Completed 1,600+ hours of industry training, including internal training from AT&T, Cisco, and Alcatel-Lucent